Conference Articles
2006(1 publication)
[publication]Gonçalves, M.d.F.L.F. , "Customer's behaviour knowledge to better practices of CRM", in ICICKM 2006  :  3rd International Conference on Intellectual Capital, Knowledge Management and Organisational Learning,  vol. 1, 2006

PhD Theses
2003(1 publication)
[publication]Gonçalves, M.d.F.L.F. , "ZACCAR - Sistema de conhecimento para apoio à Gestão do Relacionamento com Clientes", 2003