AIA: Agente Inteligente para Atendimento no Balcão do Empreendedor
Description
De forma a aumentar a eficiência de um serviço como o Balcão do Empreendedor (BDE) é importante diminuir a necessidade de recorrer directamente a funcionários para responder a perguntas frequentes. Este projeto tem como objetivo desenvolver um agente artificial, disponível 24 horas por dia, e que possa prestar assistência aos empreendedores. Tal agente deverá possuir uma interface de comunicação, através da qual o empreendedor poderá colocar questões, utilizando a língua portuguesa, e ver as suas dúvidas esclarecidas de forma automática. Para responder às questões colocadas, o agente deverá recorrer aos conteúdos do BDE ou redirecionar o utilizador para uma zona do BDE onde as dúvidas possam estar esclarecidas.
Researchers
Funded by
FCT
Partners
INESC-ID, AMA
Total budget
106 568,00 €
Local budget
106 568,00 €
Keywords
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Start Date
2018-09-01
End Date
2020-02-29
Journal Articles
2020
(1 publication) - Santos, J. and Duarte, L. and Ferreira, J. and Alves, A. and Gonçalo Oliveira, H, , " Developing Amaia: A Conversational Agent for Helping Portuguese Entrepreneurs—An Extensive Exploration of Question-Matching Approaches for Portuguese", Information, vol. 11, 2020
Conference Articles
2020
(4 publications) - Santos, J. and Alves, A. and Gonçalo Oliveira, H, , "Leveraging on Semantic Textual Similarity for Developing a Portuguese Dialogue System", in 13th International Conference on the Computational Processing of the Portuguese Language (PROPOR 2020), 2020
- Santos, J. and Alves, A. and Gonçalo Oliveira, H, , "ASAPPpy: a Python Framework for Portuguese STS", in ASSIN 2 Shared Task: Evaluating Semantic Textual Similarity and Textual Entailment in Portuguese, 2020
- Gonçalo Oliveira, H, and Ferreira, J. and Santos, J. and Fialho, P. and Ricardo Rodrigues and Coheur, L. and Alves, A. , "AIA-BDE: A Corpus of FAQs in Portuguese and their Variations", in 12th International Conference on Language Resources and Evaluation, 2020
- Gonçalo Oliveira, H, and Clemêncio, A. and Alves, A. , "Corpora and Baselines for Humour Recognition in Portuguese", in 12th International Conference on Language Resources and Evaluation, 2020
2019
(4 publications) - Gonçalo Oliveira, H, and Filipe, R. and Ricardo Rodrigues and Alves, A. , "Using Lucene for Developing a Question-Answering Agent in Portuguese", in Proceedings of 8th Symposium on Languages, Applications and Technologies (SLATE 2019), 2019
- Ferreira, J. and Gonçalo Oliveira, H, and Ricardo Rodrigues , "Improving NLTK for Processing Portuguese", in Proceedings of 8th Symposium on Languages, Applications and Technologies (SLATE 2019), 2019
- Ferreira, J. and Gonçalo Oliveira, H, and Ricardo Rodrigues , "NLPyPort: Named Entity Recognition with CRF and Rule-Based Relation Extraction ", in Iberian Languages Evaluation Forum (IberLEF 2019), 2019
- Gonçalo Oliveira, H, and Rademaker, A. , "Fast developing of a Natural Language Interface for a Portuguese WordNet: Leveraging on Sentence Embeddings", in 10th Global WordNet Conference, 2019