Service Science: concepts, tools and platforms to support digital services for SME
Authors
Abstract
Digital services emerging from Service Science call for research inareas as diverse as business, law, economics, behavior, and psychology
to systematically design services. Current research and approaches
have mainly developed intricate theories, methodologies, and apparatus
to invent, design, engineer and trade services. These solutions are
to be used by large organizations since their complexity hinders
their use by small and medium enterprises (SME). Based on this observation,
this paper provides an overview of research areas which needs to
be explored to provide the first building blocks and foundations
to enable a widespread trading of services by non-IT professionals
and SME