Service Design

Authors

Abstract

This chapter provides an overview of service design as a human-centric approach for creating, describing, and operationalizing new or improved services. It outlines how service design relates to topics such as service innovation and new service development, as well as the key characteristics associated with the concept today. The service design process includinga selection of specific methods is introduced and illustrated.

Keywords

service systems, service descriptions, service modelling, service programming

Subject

Service Systems

Book Chapter

Fundamentals of Service Systems, 4, pp. 105-135, Springer, December 2015

DOI