Digital Transformation Capability Maturity Model Framework

Authors

Abstract

We propose a staged digital transformation capability maturity model framework that enables organizations to assess their present digital capability and establish a plan of improvements to move to a higher level. It was developed using a design science research approach, building on the ISO/IEC 330xx family of standards to provide structure to a set of digital transformation processes identified using a systematic literature review. At a time when companies look for orientation to navigate their digital transformation, the contribution of this paper is a framework, from a process perspective, rooted in solid scientific concepts, to guide practitioners on how to assess digital transformation initiatives.

Keywords

Capability Maturity Model; Digital Transformation; Framework; Process Assessment Model; Process Reference Model

Conference

IEEE EDOC 2019