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Maria de Fátima L. F. Gonçalves

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Cognitive and Media Systems

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Conference Articles

2006

(1 publication)

Gonçalves, M.d.F.L.F. , "Customer's behaviour knowledge to better practices of CRM", in ICICKM 2006 : 3rd International Conference on Intellectual Capital, Knowledge Management and Organisational Learning, vol. 1, 2006

PhD Theses

2003

(1 publication)

Gonçalves, M.d.F.L.F. , "ZACCAR - Sistema de conhecimento para apoio Ã GestÃ£o do Relacionamento com Clientes", 2003